RETURN POLICY (ALL SALES ARE FINAL)
All sales are final. We accept returns or exchanges for product damaged in transit or if the incorrect item was shipped out to.
Refunds and Exchanges: To be eligible for a refund or exchange, you must first email within 30 Days of the order date. Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we refund the full purchase price.
Our satisfaction is our number one priority. Please let us know how we are doing and how we can improve.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to manufacture.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at thepoolsupplywarehouse@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
